As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update this section with the latest information regarding

booking flexibility, supporting our communities and workforce, and travel safety.

Prime Living developed its global Standard Operating Procedures (SOP) introducing a new standards of cleanliness, safety and disinfection at its apartments. This Standard Operating Procedures (SOP) will ensure that all Prime Living guests enjoy an even cleaner and safer stay at its hotels.

These Standard Operating Procedures (SOP) will complement Prime Living's already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. The Standard Operating Procedures (SOP) include:

  • Availability of sanitizers at all entrances (hotel, restaurants & bars, event venues, Pool & Gym and other facilities).

  • Every guest’s hands are sanitized before and after visiting the building.

  • Cleaning floor surfaces with anti-germs surface cleaner daily at regular intervals.

  • Spraying and cleaning all door handles at entrances.

  • Check temperature of each guest at entrances.

  • Controlling entries of guests suffering from flu, cough or fever – thorough testing are required for these guests before entry.

  • Guests to use of mask at all times when in public.

  • Display of awareness material at entrances and prominent places of the building.

  • Use of masks by each employee who are in direct contact with guests, guests areas and handling cash or card payments.

  • Queue system at entrance maintaining 5 feet (1.5m) distance between guests.

  • Disposable items to be used by guests as far as possible.

  • Level24 eatery table setting of a maximum of 4 people for 10 square meters and that guests face each other from a distance of at least 1 meter.

  • No more than four people are allowed at a time in the elevators.

  • No decorative pillows, bedspreads and runners are to be used in guests rooms.

  • Cleaning equipment made of cloths and absorbent materials are to be washed and sanitized after the cleaning of each room.

  • Maintain social distancing of minimum 5ft (1.5m) at the buffet stations.

  • A holding area or quarantine area will be maintained to accommodate suspected infected persons till the receipt of results of their tests.

  • Regular audits of the proper functioning of the disinfectant solution dispensers, hand dryers, disposable tissue dispensers, and other similar devices including dishwashing, laundry equipment particularly the operating temperatures, as well as the correct dosage of cleaning and disinfecting chemicals.


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